Warranty & Return Guidelines

Click to see the Lens Return Guidelines pg-1

Content:

- Scratch Coat Guarantee
- Progressive Lens Non-Adapt/Patient Guarantee
- Progressive Lens Professional Fitting/Rx Change
- Professional Fitting/Rx Change
- Frame Change
- Luzerne’s Uncut Lens Partnership Program
- Uncut Lens Size Policy
- Cribbing
- Rx Changes Or Cancellations
- Telephone Rx Errors

Click to see the Lens Return Guidelines pg-2

Content:

- Laboratory Errors
- Fax Rx Orders
- Your Own Lenses
- Edged & Mounted Patient Protection Program (P.P.P.)
- Edged & Mounted Drilled Rimless Patient Protection Program (D.R.P.P.P.)
- Premium Technology AR Treatment Warranties
- Uncut Industrial Safety Lenses Only
- Stock Lenses
- Frame Policy

Click to see the Lens Return Guidelines pg-3

Content:

- Old Frames
- Frame To Follow
- Bevel Placement
- Online Ordering

Click to see the Lens Return Guidelines pg-5

Content:

- Materials Luzerne Will Not Process
- Materials Luzerne Will Process But Does Not Recommend
- Materials Luzerne Does Recommend
- Materials Luzerne Highly Recommends
- Edged & Mounted Drilled Rimless Patient Protection Program (D.R.P.P.P.)
- Polish Edges:
- Other Recommendations:

Click to see the Lens Return Guidelines pg-6

Content:

- Zeiss SUPER ET & GOLD ET Anti-Reflective Coatings Lifetime Guarantee
- Scratch Coat Guarantee
- Strip and Recoat
- Progressive Lens Fitting Change
- Non-Luzerne Optical Lenses/AR Custom Coating Policy
- Lens Processing Before Coating
- Tinting

Click to see the Lens Return Guidelines pg-7

Content:

- VSP Policies:
       - First-Time Doctor Redos
       - Redo Criteria & Guidelines
       - Redo Guidelines
       - Frame Changes
       - Patient Options for Redos
       - Procedures for First-Time Doctor Redos
       - Progressive Redos
       - Pre-Certification
       - Altair Eyewear